Our goal is to make you successful, and we’ll stop at nothing to achieve it...

We’ve been bending over backward for our customers since 1918. For more than 90 years, we’ve stuck to our ideal of one-on-one, friendly customer service. At the heart of our strong customer service is our deep belief in being realistic and truthful with our customers. That’s how we’ve gained – and sustained – our many longstanding customers’ trust.

And, we’ve built on that strong customer service tradition by adding the latest technologies and innovative programs that make doing business with Pollock even easier.

Web-based ordering (visit our online order entry site)

• Our popular, flexible Web-based ordering system is designed for customers who want to quickly place orders and get back to work, 24 hours a day, seven days a week.
• Users see detailed information about the complete range of Pollock products and services, quickly and easily, streamlining the order entry process.
• Lists of items you regularly use are automatically updated daily, making ordering even easier.
• Through password-protected access, you control whom within your organization can view products and place and confirm orders.
• You can track the status of your orders and receive e-mail notification when an order ships.
• Reporting capabilities allow you to obtain monthly usage summaries and view a history of your organization’s product purchases by item, by location, by manufacturer, or by units and dollars.
• We also offer electronic funds transfer, electronic data interchange, XML, and credit card purchasing to simplify the purchasing process.

Budgeting assistance:

• You set a monthly spending budget, and we provide the technology to help you stay within it.
• If anyone at your organization places an order that will exceed that month’s spending limit, we won’t process it without contacting you for permission first.

Cost-savings analysis:

• Enjoy competitive cost-in-use and reduced transaction costs with Pollock as your sole-source supplier of name-brand products from many of the world’s leading manufacturers.
• By purchasing all your supplies from Pollock, you can reduce and consolidate purchase orders, better manage inventory, and rededicate your internal resources to support your customers and their needs.
• On an ongoing basis, Pollock will provide reporting to support your purchasing activities and justify your commitment to our supply systems approach to business.

Continuous improvement measurement:

• On an ongoing basis, we can track and report on your fill rates and on-time deliveries.
• Based on these results, we’ll work closely with you to ensure the utmost in customer satisfaction.