How Heritage Bag Company Makes Trash Bags Scientific

Heritage BagsA trash bag is just a trash bag, isn’t it?

Well, maybe for most companies it is. But when you learn more about Heritage Bag Company (a Novelex brand) you find out that trash bags benefit from a well-thought-out scientific process. Now of course, Heritage doesn’t disclose this because it’s their competitive advantage.

But you can certainly find evidence of it in all of their products. Take a look at some of their bags and features to see how they engineer bags to specifically meet the demands of a variety of workplace applications:

Three Different Bottom-of-Bag Seals – Star, Gusset, and Flat

The star seal doesn’t have any gaps, which eliminates the possibility of leaks. This seal also fits the shape of the trash container it’s in better, and it helps distribute the weight in the bag more evenly. This maximizes carrying capacity. So clearly, these bags work best in places like the front of a store, where a customer may get rid of food waste.

Gusset seals use four layers of film to seal the bag, while the rest of the bag uses just two. That provides more strength in the bag. So bags with this seal make more sense when you’ll have heavier trash weights.

Finally, flat seals have a simple bottom seal that looks just like the closed end of a pillow-case – one seam right down the middle. They don’t leak any liquid. However, they don’t fit the shape of trash containers well. So, they’d be the type of garbage bag you leave rolled up until ready for use.

BioTuf Bags Make Caring for the Environment Easy

Heritage Bag Company makes a line of biodegradable bags suited for industrial facilities. They’re the perfect solution for such facilities who compost some or all of their waste. BioTuf products are also made from sustainable resources, so they’re environmentally friendly across their entire life cycle, and not just after use.

Xliner Bags Work for Heavy-Duty Applications

Heritage Bag Company makes bags from raw materials leftover after its production processes. This gave birth to its Xliner series of bags. They’re available in a variety of sizes and gauges varying from 1.20 mil to 2.00 mil.

As mentioned earlier, they’re tough. They work for even the hardest materials.

These are just a sampling of the different types of bags and applications Heritage Bag Company addresses. They also have self-sealing food bags, biohazard bags, bags designed for nearly every garbage can size, and bags designed to tie fast and easy.

When we recommend bags to customers, Heritage Bag Company’s products always come to mind first.

Kimberly-Clark Products Have Redefined “Tissues”

There’s a reason Kimberly-Clark made the cut in one of the greatest business books of all time: Good to Great by Jim Collins.

The book summarizes his research team’s findings. Basically, they analyzed companies who became leaders in their market to find out why that happened. Then they compared these to similar companies, who had equal opportunity to do so but faded into the background.

They started with 1,435 companies. And guess how many they ended up with? Just 11. Kimberly-Clark was one.

What makes Kimberly-Clark’s products so special? Take a minute to learn, and find out some of their leading products:

  • Tissues are Now Known as “Kleenex”

It’s not often a brand name replaces the original name of a general product type. It’s only happened a few times. For example, not many people use the term “tablet PC.” They say “iPad” to mean the same thing.

Kleenex is one of those rare products that become so popular no one asks for a “tissue.” They ask for a “Kleenex.” Kleenex replaced handkerchiefs. Instead of carrying around a disgusting cloth, men could use a Kleenex and dispose of it. Women at the time (in the 1930s), used Kleenex to assist in makeup removal.

Kleenex was the first to do what it did, and its popularity hasn’t declined a bit since. 1 in 4 people across the globe today have used Kleenex.

  • Besides Kleenex, Kimberly-Clark is Known for Its Indispensable Brands

The company has created a number of brands businesses and consumers alike can’t do without. On the consumer side, you have Kleenex, Huggies, Depends, and others.

On the business side, you again have Kleenex, but also Scott paper towels and dispensers. Wypall offers cloths and wipes. Smith & Wesson provides more than 60 different kinds of safety glasses. Kimberly-Clark Professional offers a wide range of dispensers.

  • Kimberly-Clark is Simply Legendary

With all the paper towels, Kleenex, and other hygiene products it makes, the company could certainly cause its fair share of harm to the environment. But in 2013, it became the first major towel and tissue manufacturer in North America to make products that contain natural, non-tree fibre available to the market.

Their Kleenex and Scott brands use bamboo and wheat straw at times. When it comes to sustainable product manufacturing, they analyze every stage of the product life cycle to see how they can optimize the product for environmental friendliness. They’re clearly an industry leader in this regard.

That’s why we love Kimberly-Clark, and are excited to recommend their products when they make an appropriate fit with your company.

Why No Company Beats the Utility Offered by Rubbermaid

At Pollock, we love Rubbermaid products. You simply can’t beat their utility. It’s impossible.

Take a look at one of their popular product lines, for example: BRUTE containers. They’re large plastic garbage cans. That’s all. They don’t seem like anything special.

However, that’s until you learn about the unique features they have that make them the best solution for garbage and recycling in the industry. Check out just a few to get a feel for Rubbermaid’s iconic utility:

  • Vented interior channels make removing bags 50% easier. This eliminates that natural “vacuum effect” you get with barrels without venting.
  • Integrated cinches allow you to secure bags without tying a knot.
  • Handles around their base make them easier to pick up and empty.
  • Rounded, rather than sharp, handles make lifting much easier and practically eliminates potential tearing of your bags.

That’s not all you get with BRUTE garbage barrels. However, it shows you the amazing attention Rubbermaid places on a rather mundane thing.

Learn More about Enhance, Rubbermaid’s Line of Decorative Waste Receptacles

What if you have more of an upscale business? The kind where presentation makes a huge difference to the customers you serve.

Rubbermaid has an entire line of special waste receptacles just for that purpose in Enhance. Check out a few features of their Enhance line:

  • Fingerprint resistant so each waste receptacle maintains its look and feel.
  • Replaceable panels allow you to change the look of your waste receptacles without having to purchase entirely new ones.
  • 230 color, material, and finish options so you can match your décor perfectly.
    6 different top openings to accommodate various types of waste disposal from your customers.

Just like BRUTE, Enhance takes waste disposal to a whole different realm that fits your needs, no matter what they are, to perfection.

Rubbermaid’s Maximizer Mop Eases Floor Cleaning

You could call Rubbermaid the “Master of the Mundane.” Briefly take a look at their unique mop design:

  • 30% more floor coverage. The Maximizer Mop has a unique design that allows it to cover much more of your floor than the typical mop.
  • 25% less weight. At the same time, it still weighs 25% less than the typical mop.
  • Absorbs 3x as much as cotton. But you don’t sacrifice any absorption.

All that from a simple mop! They also include an obvious label so you know how to quickly re-purchase the same mop. And it has a universal headband that works with any standard mop handle.

These are just 3 quick examples of Rubbermaid’s amazing utility in the work place. It shows you why we wholeheartedly recommend their products.

Why Pollock Uses GP Pro Products

At Pollock, we only distribute products from leading brands and manufacturers. If you want to stay in business for the long run, it just makes good sense.

One of our favorites is GP Pro. You may not know their company name. But you do know at least one of their products: Dixie.

And there’s a reason you know that product name. It’s the highest quality when it comes to paper cups.

Here’s why we like GP Pro’s products so much:

They Make Good Personal Hygiene Automatic

It’s so complicated to live and work today. Society has grown so much in its knowledge. So there’s all these things you have to remember to do just to live and work.

GP Pro’s hygiene products make good workplace hygiene so simple it’s nearly automatic. Instead of worrying about the proper way to wash your hands, your employees can actually focus on making smarter decisions at their jobs.

High Reliability Means Low Down Time

GP Pro’s electronic products come with extended warranties, long battery life, and easy ways to replace parts. If a company leads the market, you should expect that from them. And with GP Pro, that’s precisely what you get.

Easy to Maintain

GP Pro understands maintenance. And they get you want to do as little of it as possible. Compare this to companies who you know purposefully design their products to fail so they can make more money off them.

That’s not the way GP Pro operates. Their machinery uses long-lasting refills. That cuts down on maintenance calls. You focus more on making complex business decisions than fighting with daily minutia.

Elevate Your Company Image

Besides being reliable and long-lasting, GP Pro’s dispensing products look good. When your customers see them in your bathrooms (among other places), they get the sense they’re in the hands of a company who knows what they’re doing and really cares. It’s another way you build your relationship with them and keep them coming back.

Reduce Your Cost of Ownership and Environmental Impact

GP Pro’s products help you reduce waste with customizable settings. Not only do you save money on materials, but you also minimize your environmental impact too.

GP Pro simply has awesome products that offer you a number of benefits. You get that amazing company image, without spending a fortune on it. And that’s why we’re happy to offer their products.

Top 4 Commercial Carpet Cleaning Mistakes Companies Make

Whether you have your own in-house cleaning team or you outsource, everyone’s prone to mistakes. They happen even to the best of commercial cleaning teams.

What mistakes could yours make, or maybe have you already made, that need tidying up?

Here’s a few possibilities:

  • Using Hot Water Extraction to Clean Your Carpets

Some commercial cleaning managers still believe this is the best way to clean a carpet. About 2-3% of the time it is, but that’s about it. You can get away with cleaning your carpets using high-volume extractors all the time.

What happens when you use hot water extraction? Your carpet could take longer than 4 hours to dry. This actually leads to the growth of more allergens and other microbes that result in nasty odors.

If your carpet stays wet for more than 24 hours, you risk damaging the carpet.

  • Using Chemicals that Can Damage Your Carpet

You should always test the chemicals you use to clean your carpet first, and especially so if you purchase from a local distributor. They don’t always have the time to test every cleaning chemical on the specific equipment you use, or to check what long-term effects the cleaning chemical has on your carpet.

While this happens more frequently with resource-strapped local distributors, you should also check when purchasing from larger ones.

  • Cleaning Your Carpet Too Often

It’s not always clear how often you should clean your carpet. Should you wait until you can see your carpet is dirty? Do you clean the whole carpet when there’s one stain bugging you? Should you have a weekly carpet cleaning just to keep it in good order all the time?

There’s no straightforward answer to these questions. The frequency of commercial carpet cleaning depends on:

  • How you use your facility and the carpeted services
  • How much foot traffic your carpet gets
  • The type of carpeting

You can clean your carpet too much. That can lead to damage, like frayed material.

  • Not Spot-Cleaning Using the Correct Solution

When you have a stain you need to remove, it’s tempting to think you need to scrub really hard to make it disappear. That may be true.

However, you can scrub too hard and for too long. When that happens, you’re likely not using the correct cleaning agent. This can lead to frayed carpet fibers, which causes even more dirt to be trapped on that spot again in the future.

Commercial carpet cleaning isn’t always as easy and straightforward as it seems. But with the right product and knowledge, you can do it correct every time.

Difficulty keeping your carpet clean without causing more damage? Call Pollock at 855.239.5153 today.

Why Ecolab’s Products and Services Rock the Competition

Ecolab’s products and water, hygiene, and energy technology and services are the best – bar none. They deliver on-site service to help your company keep your food safe, maintain a clean operating environment, and optimize your use of energy and water.

And to top it off, all of Ecolab’s products and services are extremely friendly to the environment also. Some customers believe that eco-friendly products aren’t necessarily the most effective, but that isn’t true. Ecolab works hard with its own internal scientists, sales, and service teams to find new and effective solutions to help you improve your operations and impact the environment positively at the same time.

Learn more about some of Ecolab’s top products and what makes them so unique:

  • Apex for Warewashing

Ecolab actually created the top-selling warewashing product in 1981 – Solid Power. In 2008, Ecolab’s Apex has become the new leader in warewashing. Apex is much more than several detergents for warewashing.

It’s actually an entire program. Apex can notify you when procedures aren’t being followed, make your warewashing processes simpler and safer, and as you’d expect, reduce your environmental impact.

You’ll learn how to use less plastic packaging, the total cost of your warewashing program, and precise machine metrics, among much more.

  • DryExx Pro Helps You Conserve Up to 97% of Your Water and Improve Cleanliness

It can be difficult to get dry lubrication of conveyor lines to perform as well as you’d like. You can still experience microbial growth, which requires frequent cleaning to stop.

Though its name is DryExx, the product works as both a dry and wet lubricant. You can use it diluted with water or completely undiluted.

DryExx keeps lubricated parts looking and smelling clean. But since it doesn’t require water, it eliminates any usage of it whatsoever (unless you absolutely need to use water).

This clearly reduces your environmental impact. It also reduces your costs. And when you use dry lubrication, this results in drier floors, which reduces the chances of worker slips and falls.

  • Ecosure Keeps Your Food Safe

Customized and comprehensive onsite evaluations and training help you keep your food safety standards high. This protects your brand’s reputation so you don’t encounter PR disasters you may have heard other companies experience.

Using their CORE (Comprehensive Onsite Risk Evaluation) food safety program, they identify all the food safety risks you have and give you greater visibility into your operations. Ecolab also shows you how to build awareness of this with your employees – and how to get them to change their behavior.

You don’t just get a plan. You actually have an active, thriving company culture that promotes food safety.

And that’s why Ecolab’s products and services stand out above the rest. It’s also why we carry and strongly recommend Ecolab.

There’s just no doubt about the results you get.

How to Relieve 4 Common E-Commerce Customer Service Bottlenecks

With e-commerce continuing to explode in popularity, you’re going to face customer service challenges also. But, you don’t need to let your customer service fall in quality, like your competitors might.

What should you watch for? Keep your eye on the below:

  • Front-Line Employees Without Decision-Making Power

We can’t tell you exactly what power your customer service team needs. Every business is unique.

However, your front-line employees need some level of power to help customers on the spot. For example, Ritz-Carlton gives employees a $2,000 budget to make any single guest satisfied.

You don’t have to do exactly the same. But your customer service team needs the ability to resolve many simple issues to make customers not just satisfied, but ecstatic.

That also improves your bottom line because fewer issues have to go through management. That takes less of their time. That makes customers happier. And your business keeps a stronger reputation.

  • Maintaining Fast Website Speed During High Traffic Times

Back-to-school is happening right now. Halloween comes soon. And then comes the Thanksgiving to Christmas stretch.

Customers know your website will be busier. But, they don’t want to experience any slower performance than usual.

Put your customers in a good mood when they have to talk to your team by keeping your website running at optimal speed.

  • Do You Have Live Chat Available?

You have associates staffing your physical store, so why would your website be any different?

Customers will always have questions. They’ll always need help. They don’t necessarily want someone in their face offering help every minute.

But they do want at least a box they can quickly find and click to ask and get a question answered. You could also use the opportunity to upsell your customers, when appropriate.

  • Can You Quickly Scale Your Team During Your Busy Season?

The run of holidays from now until Christmas means you’ll need temporary staff to help you out during those times.

What’s your plan for dealing with that? How’s it worked out in the past?

If your process has been less than ideal, have you considered what you could do to make it work better for your business so you deliver better customer service?

When you take the time and invest the budget necessary to improve your customer service, you build more loyalty and longer relationships with your customers. That translates to greater value and increased profits for you.

Working on optimizing your customer service? Call Pollock at 855.239.5153 today.

How to Make Your Pick & Pack Processes More Efficient

Your picking and packing processes have a massive impact on your customers. They get their item in good condition, on time, and they get the right item.

Or, they don’t.

No process is ever perfect. But you may not have the level of accuracy you want. If that’s the case, here’s a few ideas you might take a look at more closely:

  • What Process Do You Use to Pick the Right Pieces?

The simplest form of picking, “Piece Picking,” is when you send a worker to fulfill just a single order. It’s easy and straightforward, but also the least efficient.

With “Batch Picking,” they fulfill several orders at once. “Zone Picking” is even more efficient than both, and is when order pickers each have their own assigned zones. They pick from their zone, and that’s it.

“Wave Picking” is the most efficient human picking method. In this case, employees have zones where they batch pick, fulfilling multiple orders at once.

Automated picking, which is when a conveyor or automated storage brings the order to the picker, is the most efficient. But it’s also quite expensive.

  • Storage Strategies

Do you store your items in the most efficient way possible? Random storage works just like it sounds – you put your products wherever they fit.

Volume-based storage ranks items by demand and stores them closest to packing stations.

With class-based storage, you put items in certain areas based on demand, but then within any open space in that area.

  • Don’t Just Optimize Picking

Coordinating with other teams at your company can be hard. But, it’s necessary if you want to drive the maximum efficiency possible.

Your picking and packing processes must integrate with receiving and shipping. And at an even higher level, these need to work together with your company’s entire supply chain.

Consider how well this works together with your company’s existing culture, and if your company is prepared to deal with all the changes of the newer and more efficient processes you create.

  • Assign Your Items to the Correct Storage Media

Slow moving product shouldn’t be placed in pallets, and fast-moving product shouldn’t go in shelving bins. Measuring how fast product moves from its storage sheds light onto what type of storage it should be placed in.

Since around 50% of wasted time is spent on travel during pick-and-pack processes, this represents an excellent opportunity for time and cost savings.

These are far from all the ways to consider for improving your pick-and-pack process’s efficiency. But, they’re a good start and represent your first opportunities for big wins.

Need to optimize your pick and pack processes? Call Pollock at 855.239.5153 today.

GOJO Pioneers Hand Cleaning and Reduced Employee Sick Days

At first, you may feel tempted to take handwashing not all that seriously. But it is a problematic issue at every organization, and sometimes for the reason just mentioned.

In the medical industry, for example, around 100,000 patients die each year because of infections caused by poor handwashing techniques. Imagine what the numbers could be for work days missed due to your employees simply not washing their hands like they should.

Suddenly, GOJO’s mission doesn’t sound as silly as it first seemed. It’s quite an important one. And besides helping you and your employees stay healthier and be more productive, you could be saving lives. It’s interesting how something so seemingly small and insignificant can have quite a large impact in the world.

Here’s a couple of things about GOJO that you should know:

  • Their Obsessive Dedication to Handwashing and Clean Hands

You just heard a little bit about it. But, let’s go into even further depth. They actually have a whole blog dedicated to handwashing. One of their recent blogs outlines research that shows cool water works as well as hot water for removing germs.

Their blog also reveals their strong stance that handwashing needs to be monitored using automated technology – not just supervisor observation (because it’s relatively ineffective).

Wow!

  • GOJO Makes Purell

You’ve certainly heard of Purell, or you’ve seen the label. You know what it is and what it does. GOJO made the Purell brand officially in 1988. Actually, it had been in the works for decades already because founder Goldie Lippman constantly came home with her hands stuck full of graphite, carbon, and tar from the tire manufacturing plant she worked in during World War II.

Purell became a consumer brand in 1997. And in 2006, GOJO invented the touch-free wall and counter-mount dispensers you’ve likely used many times since.

In 2010, Purell took even another step forward by becoming the world’s first green certified hand sanitizer, according to Ecologo. The hand sanitizer is now made with naturally renewable ethanol in a readily biodegradable formula. To top it off, Purell also meets USDA’s BioPreferred program for biobased content. And it’s actually a part of a portfolio of GOJO Green Hygiene Solutions.

You just can’t beat GOJO’s Purell in terms of performance and environmental friendliness. And that’s why you’ll find it when you choose Pollock.

5 Top 2017 E-Commerce Trends

What are consumers doing online? What do they struggle with? What do they like?

You know e-commerce changes rapidly. So what are consumers thinking right now?

Find out some of the strongest e-commerce trends below:

  • Missed Mobile Sales May Be Your Greatest Opportunity

Is your website optimized for mobile users? As you know, they account for most traffic and online browsing. Wolfgang Digital found about 59% of all sessions on e-commerce sites happen through mobile devices.

They analyzed more than 80 million website sessions and $299.64 million in revenue to make their findings.

…And even though mobile accounts for most traffic, it makes up just 38% of revenue. This trend actually grew as the cost of the purchase increased.

Wolfgang Digital found that truly, people do their research on smartphones and make their purchases on desktop. So, you must provide an experience that keeps them engaged across multiple devices.

  • Special Day Discounts Are Coming to An End

Big holidays like Black Friday or Cyber Monday are actually coming to an end. So many discounts are available that consumers are used to always having a way to save.

So, just a single day is no longer enough. Shoppers are beginning to expect you to have sales available for a whole month (Cyber November, for example).

  • Personalization of the Shopping Experience

Will this trend ever stop being a trend? Personalization is hard to do because it requires an intimate understanding of your customers and how they shop.

At a very simple level, your website might have a “People who bought this also bought…” once they add an item to their shopping cart. Depending on your business, you might also personalize based on geography, market trends, or your shopper’s demographic.

  • Same-Day Delivery

Amazon has deliveries down to 2 days. But they don’t have it down to same-day delivery (yet).

How fast can you deliver to your customer? You shouldn’t rest until you can do it same-day.

  • Do You Integrate AI into Your Marketing?

Have you ever seen those ads that “follow” you around the web? Have you ever noticed where you see the same one for a product you already purchased?

AI may put an end to that this year. With AI integrated into your marketing, your e-commerce site will learn exactly what makes each customer type tick. Then, they’ll get a message that resonates with them perfectly.

There’s many more trends than these. But we’re confident these will play a big role in e-commerce in 2017 and beyond.

Want to improve the sales you get from your e-commerce? Call Pollock at 855.239.5153 today.

How Do You Evaluate the Quality of Your Supply Vendors?

No successful business gets that way on its own – especially the bigger companies. You need help from vendors who can offer supplies and services that you don’t have expertise in.

How do you choose the best vendors for your company? In some cases, they’ll have national reputations that make them obvious choices. In others, the decision won’t be quite so clear.

And you’ll always want to hold your vendors accountable for their performance. So here’s what you should remember as you evaluate vendors:

  • Establish Your Own Performance Indicators…And Share Them with Your Vendor

Before you evaluate your vendors, you need to determine what criteria they need to meet to help you succeed. Share these established criteria with your vendor so they know you’re holding them accountable. If conflict should arise with your vendor, then you have a written document to refer to so you can settle any disputes.

  • What Will Your Own Evaluation Method Be?

You may have dozens of employees who have contact with your vendor. How will you gather data from them all so you can form an accurate appraisal of your vendor’s performance?

You could also do your own audit based on your previously established criteria. You may email your employees a survey with questions that gather the data you want. You may invite representatives from your vendors to your headquarters to meet with them and do a review.

  • Set a Baseline for When You Choose to Complain to Your Vendor

It makes more sense in business to stick with the same vendors as long as possible. Changing vendors frequently makes your business life stressful and unpredictable.

For your particular vendors, give them praise and constructive criticism on what they’re doing well and what could be done better. If the performance slips to anything bigger than a small matter, then you must have a tough and honest conversation with your vendor.

You’ll have to define what a “small matter” looks like for your company’s department.

  • Give Poor-Performing Vendors a Chance to Fix the Situation

No company’s perfect. And it makes more sense to hold onto your vendors if possible. When you see your relationship heading south because they’re not meeting deadlines, notify your vendor as soon as possible. Call them. Put them on notice. Give them a deadline to fix their actions.

If they don’t meet what you need by your proposed deadline, then you have to cut ties.

Vendor relationships aren’t always easy. But they’ll be much easier to manage when you apply these four points to your evaluation process.

3 Challenges Food Processors Face Transitioning to E-Commerce

The entire food manufacturing industry generates around $760 billion in revenue in the US. And everyone’s shaking now that Amazon has officially acquired Whole Foods.

Amazon doesn’t dominate the food and beverage e-commerce market…yet. So the whole industry’s holding its breath to see what Amazon does next.

You may be considering the transition to e-commerce. Or maybe you’re in the middle of it and struggling with some stumbling blocks.

It’s not easy. Food processors and manufacturers are still relatively new to e-commerce. So they’re all still trying to figure out how to transition, and make the most of it.
Here’s some common challenges. You may face them right now…or you may see them lying just ahead:

When to Make the Transition

In general, the consumer market expects to be able to get what they want when they want it, delivered the way they want, and at the price they want. The company who meets these demands wins the business.

Long-term relationships with businesses are no longer important. The time to make the transition is as soon as possible.

Which E-Commerce Platform Makes Most Sense?

Leadership needs to take the time to get familiar with what customers want, and which e-commerce platform delivers on those best. Some points to consider include:

  • Whether customers want faster and easier purchasing options
  • If customers prefer to serve themselves, interact with staff, or both
  • If your company operates on a “just-in-time” basis and needs to replenish its own inventory on short notice
  • How quickly your company needs to respond to unexpected competitive challenges

Dealing with Internal Reactions to the Transition

Change always meets at least some resistance. Some of your employees and leadership won’t be thrilled with the idea of integrating e-commerce into your operations.

You can mitigate resistance and build more support by educating your leadership and employees about the benefits of the new e-commerce platform. You may also discuss with them why staying the same and doing nothing threatens your existence. Finally, if your staff has noticed a dip in sales or fewer customers, you can show your lack of e-commerce integration could be a reason why.

Companies That Adapt and Change Thrive

Few people or businesses initially like the idea of change. But, remember, your market determines what happens next. Meet their expectations, or exceed them, and you’ll be just fine. Stay the same while they change, and you’ll fall by the wayside.

If you need help making the transition to e-commerce, contact Pollock at 855.239.5153.